Return and refund

Riyan Creation | Customer Care & Exchange Policy

At Riyan Creation, your satisfaction is our priority. We are committed to providing quality clothing and a seamless shopping experience. Please review our Return, Refund & Exchange Policy before placing an order.

1. Size Exchange Policy

We offer size exchanges for eligible products, subject to availability and approval.

To request an exchange, please contact our customer support team via WhatsApp and provide your order number, registered contact details, product name, size received, and required size.

Request a Size Exchange on WhatsApp

Customers are responsible for shipping charges associated with voluntary size exchanges.

2. Return Policy

Returns are currently not accepted for change of mind, personal preferences, or incorrect size selection.

We recommend reviewing product descriptions, size charts, and other details before placing your order.

For defective, damaged, or incorrect products, please contact our support team for assistance in accordance with applicable consumer protection laws.

3. Manufacturing Defects & Damaged Products

If you receive a damaged or defective product, please report the issue within 3 days of delivery for prompt assistance.

Provide your order number, clear photographs, an unboxing video, and a brief description of the issue.

Our team will review your request and provide an appropriate resolution. This reporting period does not restrict your statutory consumer rights.

4. Unboxing Video Requirement

Customers are requested to record a clear, continuous unboxing video showing the sealed package, opening process, received product, and any visible damage or defects.

An unboxing video is required for our standard claim-verification process. Where unavailable, alternative evidence may be considered in accordance with applicable law.

5. Refund Policy

Refunds are not available for change-of-mind purchases, personal preferences, or voluntary size exchanges.

However, if a product is defective, damaged, incorrect, or materially different from its description, an appropriate remedy will be provided in accordance with applicable consumer protection laws.

Any legally required refund will be processed in accordance with applicable requirements.

6. Exchange Conditions

For voluntary size exchanges, products must be unused, unwashed, unaltered, and in their original condition with tags and packaging intact.

All exchanges are subject to replacement-size availability and approval from our customer support team.

Please contact us before sending any product for exchange.

These conditions do not limit statutory remedies for defective or non-conforming products.

7. Exchange Shipping Charges

Customers are responsible for shipping costs associated with voluntary size exchanges.

We recommend using a reliable courier service with tracking information.

For verified defective, damaged, or incorrect products, shipping responsibilities will be handled in accordance with applicable consumer protection laws.

8. Important Information

Size Exchanges: Subject to availability and approval.

Returns: Not available for change-of-mind purchases.

Defect Reporting: Within 3 days of delivery for prompt assistance.

Unboxing Video: Required for standard claim verification.

Refunds: Not available for change-of-mind purchases, subject to applicable consumer rights.

Shipping Charges: Paid by customers for voluntary size exchanges.

We recommend reviewing product details and size guides before completing your purchase.

9. Customer Support

For exchange requests, manufacturing defects, or other order-related concerns, please contact us.

Brand: Riyan Creation

Website: https://riyancreation.com

WhatsApp: +91 84601 25271

Email: riyanc9714@gmail.com

Riyan Creation — Your Satisfaction, Our Commitment.

Thank you for shopping with Riyan Creation. We appreciate your trust and look forward to providing you with a wonderful shopping experience.